Learning

Mobile Repair

Spare parts department

Central Workshop

Customer Care

Maintenance and Warranty

Introduction

Learning

Relying on experienced Instructors inside and outside the company as well as corporate training sector in collaboration with Hidromek and well-equipped conference room including all fixtures and Training materials for conventional and distance education online, Training department provides all necessary training to personnel and agents.
Snow Pars corporate training department focused to implement its objectives as following:
Training of personnel.
Providing technical booklets in Farsi.
Instructing after-sales service experts and technicians.
Instructing training advice.
Instructing customers.
Providing documentation and technical information and training in Persian.
Complete and update training materials.
Through holding the training courses in the field of operation, service, maintenance and technical for personnel training and customers as well, the machine lifetime and efficiency increase whereas reduce maintenance costs reduce. Courses are planned in a manner so that trainees are able to work with different systems and become acquainted with functions and troubleshooting.
We enable to hold technical courses for free in theory and practical applications. These courses are taught by professionals who trained in the parent company. Basic courses are also held by the company's senior staff.

Mobile Repair

Number of 13 vehicle field service mobilized by necessary and adequate instruments and equipment for complete repair of engine, hydraulic system, chassis and body and each vehicle runs by a professional trained expert who enterprises whole guaranty and warranty affairs with the aid of a mechanic assistant.
Each vehicle is equipped with GPS satellite tracking system that is controlled at customer service center and if you call, the nearest field service vehicle is dispatched to that location.

Spare parts department

Snow Pars spare parts department either determine its targets and strategies as follows or diligently attempt to meet the needs and the full support of customers in the earliest time possible:
1. The original and high quality spare parts distribution
2. Offering competitive prices
3. Plan to strengthen the assured stock volume of spare parts to support the customers
4. Emergency spare parts procurement in case of not availability (via express from abroad)
5. Spare parts post around the country in less than 48 hours
6- Increase the products basket considering customers' requirements
These are the main foundation of spare parts department activities.

Central Workshop

Central Workshop has three separate sites equipped with all general and specialized instruments to repair all machines which runs by Mechanical Engineering experts. All the machine imperfections are probed by the workshop director and to do maintenance works, is referred to the proper expert. After repairing, the system will be thoroughly tested and delivered to the customer.

Customer Care

To respond the customers, Iran is divided into three regions and each region is operating by one person as "regional manager". All of the customers’ affairs in each region, including the guarantee and warranty either in person or by telephone is handled by regional manager. If possible, the instructions will be propound on the phone to fix instances and for cases that repair is needed, field service team will be dispatched or the machine will be shipped to the central workshop.

Customer responding department is mobilized by the after-sales service software and 4 hotline to record and track customers’ follow up. This section is at customers’ service with 25 free telephone lines using central system (call center).

Snow Pars After-sales service department believes that customer complaints is one of the most valuable and least expensive ways to find machines faults and understanding  the customers' inquiries and moving towards improving quality. Those customers who express their complaints, in fact, carry this message: "I want to purchase from you if you fix bugs. Therefore, we believe that our complainant customers make us acquainted with our drawbacks and weaknesses in a low-cost manner and even sometimes offer free solutions to us. It therefore deserves to gratitude them and do our best to take their satisfaction.

Maintenance and Warranty

Initial service is performed free of charge at the site of the machine. All filters are delivered gratuity in guarantee period.
Field service dispatching to repair the machine is fulfilled in the earliest possible time after notification of the wreck by the client, in farthest region of Iran. During guarantee period, maintenance services would be done free. After that, i.e. in Warranty period, the required services will be done at the clients’ charge.

Introduction

Certainly, providing the best possible quality services and customer satisfaction is always a significant basis of the company's activity and whole comprehensive efforts have been made to fulfill this goal. We are Proud that we won this supreme goal relying on our precious customers’ kind trust.
Snow Pars service’s call center would be a conduit for dialogue with customers and listen to their needs, interests, suggestions, criticism, complaints and demands. The purpose of setting up this service hot line is to lead a standardized institutionalized manner to achieve sustainable interaction with customers and propounding instant and easy way to meet their questions and needs them. This system is a resort to have customers’ feedback, on local services and responding to the criticism.
Our customers can refer this system from submit their suggestions or critics to the conclusion the result.

Imported Producte

Backhoe Loader Backhoe Loader

Hydraulic Excavator Hydraulic Excavator

  • HMK 140W
    HMK 140W
    Power: 113 Hp
    Working weight:: 15.850 kg
  • HMK 200W
    HMK 200W
    Power: 162 Hp
    Working weight:: 21.800 Kg

Excavator Excavator