{"id":530,"date":"2023-08-11T07:18:38","date_gmt":"2023-08-11T03:48:38","guid":{"rendered":"https:\/\/snowpars.com\/services-apres-vente\/"},"modified":"2024-08-30T11:38:29","modified_gmt":"2024-08-30T08:08:29","slug":"after-sales-service","status":"publish","type":"page","link":"https:\/\/snowpars.com\/fr\/after-sales-service\/","title":{"rendered":"\u062e\u062f\u0645\u0627\u062a \u067e\u0633 \u0627\u0632 \u0641\u0631\u0648\u0634"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"530\" class=\"elementor elementor-530 elementor-130\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a36c90 e-flex e-con-boxed e-con e-parent\" data-id=\"5a36c90\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-256ce40 elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"256ce40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1035\" height=\"377\" src=\"https:\/\/snowpars.com\/wp-content\/uploads\/2024\/08\/\u062e\u062f\u0645\u0627\u062a-\u067e\u0633-\u0627\u0632-\u0641\u0631\u0648\u0634frnc.jpg\" class=\"attachment-full size-full wp-image-8602\" alt=\"\" srcset=\"https:\/\/snowpars.com\/wp-content\/uploads\/2024\/08\/\u062e\u062f\u0645\u0627\u062a-\u067e\u0633-\u0627\u0632-\u0641\u0631\u0648\u0634frnc.jpg 1035w, https:\/\/snowpars.com\/wp-content\/uploads\/2024\/08\/\u062e\u062f\u0645\u0627\u062a-\u067e\u0633-\u0627\u0632-\u0641\u0631\u0648\u0634frnc-300x109.jpg 300w, https:\/\/snowpars.com\/wp-content\/uploads\/2024\/08\/\u062e\u062f\u0645\u0627\u062a-\u067e\u0633-\u0627\u0632-\u0641\u0631\u0648\u0634frnc-1024x373.jpg 1024w, https:\/\/snowpars.com\/wp-content\/uploads\/2024\/08\/\u062e\u062f\u0645\u0627\u062a-\u067e\u0633-\u0627\u0632-\u0641\u0631\u0648\u0634frnc-768x280.jpg 768w, https:\/\/snowpars.com\/wp-content\/uploads\/2024\/08\/\u062e\u062f\u0645\u0627\u062a-\u067e\u0633-\u0627\u0632-\u0641\u0631\u0648\u0634frnc-600x219.jpg 600w\" sizes=\"(max-width: 1035px) 100vw, 1035px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-968c9f1 e-flex e-con-boxed e-con e-parent\" data-id=\"968c9f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ec88da elementor-widget elementor-widget-text-editor\" data-id=\"2ec88da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La relation entre le service apr\u00e8s-vente, la satisfaction client et la fid\u00e9lit\u00e9 est une base tr\u00e8s fondamentale dans Snow Pars. De plus, le service apr\u00e8s-vente soutient, gradation et r\u00e9clamation influencent la fid\u00e9lit\u00e9 des clients avec le r\u00f4le de m\u00e9diateur de la satisfaction des clients.<\/p><p>Le consommateur connect\u00e9 d\u2019aujourd\u2019hui exige une excellente exp\u00e9rience tout au long du parcours d\u2019achat, et cela inclut le service apr\u00e8s-vente. \u00c0 court terme, cela signifie que Snow Pars comprend les bases et fournit un moyen facile \u00e0 utiliser de r\u00e9soudre les probl\u00e8mes des clients et les probl\u00e8mes qui surviennent apr\u00e8s l&rsquo;achat. Le long terme offre une r\u00e9elle opportunit\u00e9 de quitter la division existante des ventes et du service au profit d&rsquo;un avenir meilleur: o\u00f9 Snow Pars prend le contr\u00f4le de son service apr\u00e8s-vente de mani\u00e8re proactive pour cr\u00e9er de la valeur \u00e0 vie gr\u00e2ce \u00e0 des relations clients plus solides.<\/p><p>Cependant, obtenir le bon service apr\u00e8s-vente \u00e0 court terme sera plus facile que de mettre en place une strat\u00e9gie \u00e0 long terme qui ravit vraiment les clients et \u00e9tablit des relations solides. Cependant, Snow Pars a combl\u00e9 l&rsquo;approche polaris\u00e9e consistant \u00e0 traiter diff\u00e9remment les ventes et le service lorsque nous voulons maximiser les opportunit\u00e9s offertes par une organisation v\u00e9ritablement centr\u00e9e sur le client.<\/p><p>Le service apr\u00e8s-vente doit \u00eatre plus qu&rsquo;efficace &#8211; il doit \u00eatre m\u00e9morable. Bien entendu, les clients veulent que le produit ou le service soit correct du premier coup. Dans les cas o\u00f9 ce n&rsquo;est pas le cas, ils s&rsquo;attendent \u00e0 un acc\u00e8s facile \u00e0 une \u00e9quipe d&rsquo;assistance et \u00e0 une r\u00e9solution rapide.<\/p><p>Snow Pars peuvent atteindre cet objectif de m\u00e9morisation de deux mani\u00e8res principales:<\/p><p>1. Proactivit\u00e9 &#8211; identifier et corriger les probl\u00e8mes avant que le client ne prenne contact.<\/p><p>2. Empathie &#8211; montrer une r\u00e9elle pr\u00e9occupation et une appr\u00e9ciation de la situation individuelle d&rsquo;un client.<\/p><div>\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e2bf13 elementor-widget elementor-widget-text-editor\" data-id=\"5e2bf13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Responsable : M. Jaladat<br \/>Poste\u00a0: Responsable de l&rsquo;unit\u00e9 de service apr\u00e8s-vente<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc492d1 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"bc492d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:0353188\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M493.4 24.6l-104-24c-11.3-2.6-22.9 3.3-27.5 13.9l-48 112c-4.2 9.8-1.4 21.3 6.9 28l60.6 49.6c-36 76.7-98.9 140.5-177.2 177.2l-49.6-60.6c-6.8-8.3-18.2-11.1-28-6.9l-112 48C3.9 366.5-2 378.1.6 389.4l24 104C27.1 504.2 36.7 512 48 512c256.1 0 464-207.5 464-464 0-11.2-7.7-20.9-18.6-23.4z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">0353188 poste 611<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:jaladat@snowpars.com\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-envelope\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 64H48C21.49 64 0 85.49 0 112v288c0 26.51 21.49 48 48 48h416c26.51 0 48-21.49 48-48V112c0-26.51-21.49-48-48-48zm0 48v40.805c-22.422 18.259-58.168 46.651-134.587 106.49-16.841 13.247-50.201 45.072-73.413 44.701-23.208.375-56.579-31.459-73.413-44.701C106.18 199.465 70.425 171.067 48 152.805V112h416zM48 400V214.398c22.914 18.251 55.409 43.862 104.938 82.646 21.857 17.205 60.134 55.186 103.062 54.955 42.717.231 80.509-37.199 103.053-54.947 49.528-38.783 82.032-64.401 104.947-82.653V400H48z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">jaladat@snowpars.com<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e11e03a elementor-widget elementor-widget-text-editor\" data-id=\"e11e03a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Responsable : M. Sepahund<br \/>Poste\u00a0: Responsable de la cellule service apr\u00e8s-vente<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31e4875 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"31e4875\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:0353188\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M493.4 24.6l-104-24c-11.3-2.6-22.9 3.3-27.5 13.9l-48 112c-4.2 9.8-1.4 21.3 6.9 28l60.6 49.6c-36 76.7-98.9 140.5-177.2 177.2l-49.6-60.6c-6.8-8.3-18.2-11.1-28-6.9l-112 48C3.9 366.5-2 378.1.6 389.4l24 104C27.1 504.2 36.7 512 48 512c256.1 0 464-207.5 464-464 0-11.2-7.7-20.9-18.6-23.4z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">0353188 poste 601<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:sepahvand@snowpars.com\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-envelope\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 64H48C21.49 64 0 85.49 0 112v288c0 26.51 21.49 48 48 48h416c26.51 0 48-21.49 48-48V112c0-26.51-21.49-48-48-48zm0 48v40.805c-22.422 18.259-58.168 46.651-134.587 106.49-16.841 13.247-50.201 45.072-73.413 44.701-23.208.375-56.579-31.459-73.413-44.701C106.18 199.465 70.425 171.067 48 152.805V112h416zM48 400V214.398c22.914 18.251 55.409 43.862 104.938 82.646 21.857 17.205 60.134 55.186 103.062 54.955 42.717.231 80.509-37.199 103.053-54.947 49.528-38.783 82.032-64.401 104.947-82.653V400H48z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">sepahvand@snowpars.com<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>La relation entre le service apr\u00e8s-vente, la satisfaction client et la fid\u00e9lit\u00e9 est une base tr\u00e8s fondamentale dans Snow Pars. De plus, le service apr\u00e8s-vente soutient, gradation et r\u00e9clamation influencent la fid\u00e9lit\u00e9 des clients avec le r\u00f4le de m\u00e9diateur de la satisfaction des clients. Le consommateur connect\u00e9 d\u2019aujourd\u2019hui exige une excellente exp\u00e9rience tout au long [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-530","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/snowpars.com\/fr\/wp-json\/wp\/v2\/pages\/530","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/snowpars.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/snowpars.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/snowpars.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/snowpars.com\/fr\/wp-json\/wp\/v2\/comments?post=530"}],"version-history":[{"count":0,"href":"https:\/\/snowpars.com\/fr\/wp-json\/wp\/v2\/pages\/530\/revisions"}],"wp:attachment":[{"href":"https:\/\/snowpars.com\/fr\/wp-json\/wp\/v2\/media?parent=530"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}