The relationships between after-sales service, customer satisfaction, and loyalty is a very fundamental base in Snow Pars. Moreover, after-sales services supports, up gradation, and complaint influence customer loyalty with the mediating role of customer satisfaction.
Today’s connected consumer demands a great experience throughout the entire purchase journey and that includes the after-sales service. In the short term that means Snow Pars gets the basics right and provide an easy-to-use way to resolve customer issues and problems that arise after purchase.
Although, getting the after-sales service right in the short term will be easier than delivering a longer-term strategy that truly delights customers and builds strong relationships. However, Snow Pars has bridge the polarized approach of treating sales and service differently when we are to maximize the opportunities offered by a truly customer centric organization.
We believe that after-sales service is more than efficient. It should be memorable and create a positive feeling in the creator’s mind. Easy access to the support team and quick problem solving is the right of the customers.
Snow pars has two main measures to make the services memorable:
1. Proactivity – identifying and rectifying issues before the customer makes contact.
2. Empathy – showing real concern and an appreciation of a customer’s individual circumstances.
In practice, currently all Snow Pars products are sold with warranties by which an appropriate quality of the product is guaranteed to the consumer
Our goal is to achieve a sustainable and long-term development for the customer and for the company. By announcing the rights of the customers to them, we are committed to solve the warranty issues correctly and manage all related activities. We will pay special attention to the actual implementation of the warranty and, in other words, the claims arising from it.
To effectively settle warrantee system and in the established period, Snow Pars has provided the required working capacity, stock of spare parts, financial reserves, etc. We believe that the qualified activities during warranty period and requirements for working capacity and funds to carry out repairs of products during the warranty period are a basis for efficient and purposeful management of these activities.
Responsible: Mr. Pourhossein
Position: Manager of the after-sales service unit
Phone number : 03532633706
Responsible: Mr Jaladat
Responsible: Head of the after-sales service unit
Phone number : 03532633705